Return Policy

At LUMIÉRA , we care about your complete satisfaction, so we offer you the possibility of returning products under the following conditions:

Recovery period

🔄 You can request a return of the product within 4 to 10 days from the date of receiving the order.

Return Terms

✅ The product must be unused, in its original condition with all accessories and packaging.
✅ Products that have been damaged or used are not accepted for return.
✅ The customer bears the shipping costs for the return process, unless the reason is an error on our part.

Jewelry Department Policy

💎 Jewelry products are non-returnable, except in the event of a manufacturing defect , which must be reported within 24 hours of receiving the order.

How to submit a refund request

1️⃣ Contact us within the specified period.
2️⃣ Provide order details and clear photos of the product (in case there is a problem).
3️⃣ After approval, we will provide you with instructions for returning the product.
4️⃣ Upon receipt and inspection of the product, the amount will be refunded according to the original payment method.

Refunds

💰 Return requests are processed within 3 to 7 business days after receiving the product.
💳 The refund process may take some time depending on the bank's policy or the payment method used.

For more information

📩 If you have any questions, please feel free to contact us and our team will be happy to assist you.

Thank you for choosing LUMIÉRA ! ✨